Liz McManus TD, Labour Spokesperson on Communications, has welcomed the decision by ComReg - the Communications Regulator – on the e-billing issue and believes that the proposed consultation process into e-billing is a good step forward.“ComReg has notified O2 that it has not complied with its licence conditions with respect to e-billing,” said Deputy McManus.
“This welcome intervention by ComReg follows the move by major telecoms companies advising customers that their bills will no longer be sent by post to them but they can ‘opt’ to have the bill sent by post if they wish. This was a significant change for customers as the onus would then be on the customer to ‘opt in’ to get their bills in the normal way.
“This billing system change would be a major inconvenience for thousands of customers - the aged, the disabled and those without a PC or internet access for example. It is an unfair burden on customers trying to access information in relation to their own bill.
“The decision on how a bill is received should be one that the customer makes voluntarily, not one that is foisted upon them and puts large numbers of the buying public at a disadvantage.
“I welcome the fact that ComReg are treating this issue seriously in relation to the non compliance by O2, and have embarked on a consultation process with the relevant stakeholders. I look forward to its outcome and hope that it will ensure customers’ rights are protected in the communications sector on an ongoing basis", she added.
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